{"id":16,"date":"2026-05-04T07:56:22","date_gmt":"2026-05-04T07:56:22","guid":{"rendered":"https:\/\/docs.fasterthemes.com\/mywiki-wordpress-theme\/troubleshooting\/"},"modified":"2026-05-04T07:56:22","modified_gmt":"2026-05-04T07:56:22","slug":"troubleshooting","status":"publish","type":"post","link":"https:\/\/docs.fasterthemes.com\/mywiki-wordpress-theme\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"\n

When something looks wrong, here’s where to look first.<\/p>\n\n\n\n

Skin selector shows everything as locked<\/h2>\n\n\n\n

This means MyWiki Pro doesn’t see an active license. Visit Appearance u2192 MyWiki Pro License<\/strong> and re-activate. Check that the license key matches what was emailed at purchase.<\/p>\n\n\n\n

Customizer changes don’t appear on the live site<\/h2>\n\n\n\n

Clear your site’s cache. Most hosts run page caching at the edge u2014 your CDN may be serving an older version. Also try a hard refresh in your browser (u2318 Shift R<\/kbd> on Mac, Ctrl Shift R<\/kbd> on Windows).<\/p>\n\n\n\n

Command-K modal doesn’t open<\/h2>\n\n\n\n

Two things to check. First: in Customize u2192 Search<\/strong>, make sure Search type<\/em> is set to Modal (Command-K)<\/strong>. Second: open browser console and look for JavaScript errors. A conflicting plugin can break the modal’s keyboard listener.<\/p>\n\n\n\n

Fonts don’t load on the front-end<\/h2>\n\n\n\n

MyWiki Pro loads Google Fonts via the standard fonts.googleapis.com<\/code> URL. If your site has a Content Security Policy, allow that domain. If you’re behind a strict firewall, the fonts will fall back to system serif\/sans u2014 readable but not the intended look.<\/p>\n\n\n\n

Demo content didn’t import \/ partially imported<\/h2>\n\n\n\n

The importer logs to wp-content\/debug.log<\/code> when WP_DEBUG is on. Enable debug, retry, then check the log for the specific failure. Most often it’s a permissions issue on the uploads folder.<\/p>\n\n\n\n

Still stuck?<\/h2>\n\n\n\n

Email support<\/a> with: your site URL, what you tried, what you saw, and what you expected. We respond within 24 hours.<\/p>\n","protected":false},"excerpt":{"rendered":"

When something looks wrong, here’s where to look first.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-16","post","type-post","status-publish","format-standard","hentry","category-reference"],"_links":{"self":[{"href":"https:\/\/docs.fasterthemes.com\/mywiki-wordpress-theme\/wp-json\/wp\/v2\/posts\/16","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/docs.fasterthemes.com\/mywiki-wordpress-theme\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/docs.fasterthemes.com\/mywiki-wordpress-theme\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/docs.fasterthemes.com\/mywiki-wordpress-theme\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/docs.fasterthemes.com\/mywiki-wordpress-theme\/wp-json\/wp\/v2\/comments?post=16"}],"version-history":[{"count":0,"href":"https:\/\/docs.fasterthemes.com\/mywiki-wordpress-theme\/wp-json\/wp\/v2\/posts\/16\/revisions"}],"wp:attachment":[{"href":"https:\/\/docs.fasterthemes.com\/mywiki-wordpress-theme\/wp-json\/wp\/v2\/media?parent=16"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/docs.fasterthemes.com\/mywiki-wordpress-theme\/wp-json\/wp\/v2\/categories?post=16"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/docs.fasterthemes.com\/mywiki-wordpress-theme\/wp-json\/wp\/v2\/tags?post=16"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}