Troubleshooting

License activation fails

If clicking Activate returns "Could not connect to license server":

• Check your hosting allows outbound HTTPS to v2.fasterthemes.com. Some firewalled hosts block it.
• Verify the key — keys are case-sensitive and have no spaces.
• Make sure the key isn't already active on another site (deactivate it there first).

If none of that works, contact support with your domain and order number. We can manually activate from our end.

Recipe Card Block doesn't appear in the inserter

Three possible causes, in order of likelihood:

1. The Pro plugin is deactivated. Check at Plugins.
2. You're using the Classic Editor. The block requires Gutenberg. Either deactivate the Classic Editor plugin or open the post in the block editor.
3. Block JS failed to load. Check your browser console — usually a caching plugin issue. Clear the cache for /wp-content/plugins/food-recipes-pro/.

Google Rich Results test shows warnings

Warnings (yellow, not red) are usually missing optional fields. Common ones:

• Missing author: The block uses the post author by default. If your post has no author or you're using a custom post type without authors, add an author.
• Missing aggregateRating: Only appears when at least one visitor has rated the recipe. Once you have one rating, the field appears.
• Missing video: Optional. The block doesn't currently include a video field — coming in v1.1.

Homepage layout looks broken after switching

Most often a caching issue:

1. Clear your WordPress page cache (W3 Total Cache, WP Rocket, etc.).
2. Clear your CDN cache (Cloudflare, BunnyCDN).
3. Hard refresh the page in your browser (Cmd+Shift+R / Ctrl+F5).

If still broken, switch the layout in the Customizer back to Grid and forward again — this re-saves the option and re-enqueues stylesheets.

White screen of death after activation

Almost always a PHP version mismatch. Food Recipes Pro requires PHP 8.0 or later. Check your hosting's PHP version (usually under "PHP Settings" or "MultiPHP" in cPanel) and bump to 8.1 or 8.2.

If your host is locked to PHP 7.x, contact us for the legacy build (PHP 7.4 compatible, but no longer receiving feature updates).

Getting more help

If your issue isn't here, or the fix didn't work:

• With an active license: email support@fasterthemes.com with your domain, order number, and a screenshot or error message. We typically respond within 24 hours on business days.
• Without a license (free theme only): post in the WordPress.org support forum. We monitor it and reply to most threads within a few days.